Support
Frequently
Asked Questions
Find answers to the most common questions about orders, shipping, returns, sizing, and more.
Support
Find answers to the most common questions about orders, shipping, returns, sizing, and more.
Need more help?
Our team is ready to help with any questions or concerns.
Once your order ships, you'll receive a confirmation email with a tracking link. You can also track your order anytime from the My Orders section in your account.
Orders are processed quickly, but we will do our best to accommodate changes if you contact us immediately after placing your order.
If your order is delayed, we will notify you by email with an updated timeline and next steps.
Gift wrapping options may be available at checkout depending on the items in your order.
Contact our support team as soon as possible. If the order has not shipped, we can try to update the delivery address.
International shipping availability, rates, and delivery times are shown at checkout.
Delivery timelines depend on your destination and selected shipping method. Estimated delivery dates are shown at checkout.
Yes, international shipping options are shown at checkout when available for your destination.
Shipping rates are calculated at checkout based on destination, service, and order value.
Contact us immediately after placing your order and we will try to update the address before dispatch.
Yes, tracking details are sent by email once your order ships.
Available express shipping options are shown at checkout.
Contact our support team with your order number and we will guide you through the return process.
Eligible items can be returned within the return window shown in our store policy.
Exchanges depend on stock availability. Our team can help confirm options.
Refunds are issued after the returned item has been received and checked.
Some limited, final-sale, or customized items may be excluded from returns.
Use the product size guide and measurements to select the best fit.
Fit notes are included on product pages where available.
Contact our team with your measurements and preferred fit for guidance.
Measurements are listed on product pages or in the size guide.
If you are between sizes, choose based on your preferred fit or contact us for help.
Follow the garment care label. We recommend gentle washing and avoiding harsh heat.
Check the care label first. Air drying is recommended for longer garment life.
Wash printed pieces inside out and avoid ironing directly over prints.
Follow care instructions to preserve fit and reduce shrinkage risk.
Available payment methods are shown at checkout.
Yes, checkout is processed through secure Shopify payment infrastructure.
Valid discount codes can be entered at checkout.
Declines can happen for several reasons. Check your payment details or contact your bank.
